Privacy & Cookie Policy

Introduction

We, Farnworth Rose Solicitors are the ‘controllers’ of the information that we collect about you (‘personal data’). Being controllers of your personal data, we are responsible for how your data is processed. The word ‘process’ covers most things that can be done with personal data, including collecting, storing, using and destroying that data.

This notice explains why and how we process your data and explains the rights you have around your data, including the right to access it and to object to the way it is processed. Please see the section on ‘Your rights as a data subject’ for more information.

We do not have a Data Protection Officer (DPO) but have appointed a Privacy Manager to implement our data protection policies and procedures. Our Privacy Manager’s details are:

Sophie Holdsworth – Email: sophie@farnworthrose.co.uk Tel: 01282 695400

For the purpose of Data Protection legislation, the data controller is Farnworth Rose Solicitors.

Website Privacy Policy

Farnworth Rose Limited is committed to ensuring that your privacy is protected. Any information we request from you on this website will only be used in accordance with this privacy policy.

When you make an enquiry with us through our website, we may ask for information including your name, telephone number and email address.

We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018.

By providing telephone and email details, you consent to Farnworth Rose Limited contacting you using that method. The personal data you provide to Farnworth Rose Limited will only be used to contact you regarding the services you have requested from us.

This data is collected, processed and stored by Farnworth Rose Limited, 17 Kenyon Road, Lomeshaye Estate, Nelson, Lancashire BB9 5SP who is the data controller. We are authorised and regulated by the Solicitors Regulatory Authority (SRA Registration 621365).

Personal data

‘Personal data’ is any information that relates to a living, identifiable person. This data can include your name, contact details, and other information we gather as part of our relationship with you.

It can also include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, trade union membership, genetic or biometric data, sex life or sexual orientation. The collection and use of these types of data is subject to strict controls. Similarly, information about criminal convictions and offences is also limited in the way it can be processed.

We are committed to protecting your personal data, whether it is ‘special categories’ or not, and we only process data if we need to for a specific purpose, as explained below.

We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances, we may receive data about you from other people/organisations. We will explain when this might happen in this Notice.

Three sections of this statement contain more information about:

  • Contacting you
  • Our grounds for processing your data when we work with you
  • Who we share your data with
  • How we store your data and how long we keep it for
  • Your rights as a data subject

Contacting you about events or areas of interest

As an individual, we will only send general invitations or updates to you if you have provided your consent for us to do so.  If you represent an organisation, we may write to you from time to time unless you have told us that you do not wish to receive further mailings.

Our marketing and briefing emails will provide you with the option to opt-out of future mailings.  You can also use this option to manage the type of mailings that you receive from us.

If you do not provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may stop providing that service but we will notify you if this is the case at the time.

Personal data received from third parties

Our clients, the courts and other legal professionals may include personal data about individuals that is relevant to a legal matter that we are working on. We are committed to protecting all personal data that we hold and will treat this data with the same care that we treat data held about our clients.

Processing your data to provide you with our services

In general terms, we process your data to fulfil our responsibilities in the relationship that we have with you.  The table below lists more specific purposes for processing your data, and the legal basis for each type of processing.

Data we may process to provide our services to you

  • Your contact details so that we can share information with you.
  • Information that you provide to us to confirm your identity when you first instruct us so that we can meet anti-money laundering requirements.
  • Information contained in emails or other correspondence from you and records of telephone calls or meetings with you so that we can:
  1. Understand your objectives
  2. Provide you with advice
  3. Carry out your instructions.
  • Survey data which you may choose to provide that we use for research purposes.
  • Details of transactions you carry out through us and of the fulfilment of our services to you so that we can:
  1. Monitor progress
  2. Deliver our services
  3. Complete financial transactions
  4. Issue bills and arrange payment with you.
  • Details of your preferences where you have requested to be contacted about events, products or services, legal updates and/or news which we feel may interest you.
  • Information about you that we retain on your behalf.

Legal bases for processing

There are three grounds under which we may process your data to provide you with legal services.

  1. Processing is necessary to agree your requirements and to deliver the services that we have contracted to provide for you.
  2. Or you have given consent for us to process your personal data; or
  3. it is a requirement of the court to provide information that we hold about you.

The nature of some of our work dictates that we will hold special category data that relates to you.  Additional grounds under which may process your data are:

  1. when establishing, exercise or defending a legal claim;
  2. when protecting your interests if you are physically or legally incapable of giving consent;
  3. where you have provided us with explicit consent to the process your data; or
  4. where the data we are processing has already been made public by you.

For some processing purposes, we share your data with third parties. This is a list of the information we may share with external recipients, and for what purpose.

Who we share your data with

Our IT system providers have access to data so that we can ensure that our systems operate effectively and that we are running current versions of software.

Financial and quality auditors view data to monitor that we are complying with statutory and regulatory requirements and to confirm that we are complying with the requirements of the Lexcel practice quality mark.

We will share your data with other legal professionals, costs drafting, medical experts, HM Land Registry, Smart Search, LMS, HMRC, Hoowla, and other experts when that is appropriate to fulfil the requirements of the service we are providing for you.  Should you require any further information about these please contact Sophie Holdsworth on sophie@farnworthrose.co.uk

How we store your data

Your personal data is held in both hard copy and electronic formats.

Electronic data is stored on our servers, which are located in the UK. Our cloud-based emails and security service provider stores all emails, including incoming and outgoing emails, in servers located within the European Union (solely in the UK).  Our data sharing portal provider stores documents in servers located within the European Union.  All providers of cloud services that we use are accredited to the ISO27001 standard.”

We rarely transfer personal data to other jurisdictions.  If we need to do this with your data we will tell you about the transfer and the safeguards in place to protect your data, before the transfer takes place.

How long we keep your data

If we are providing legal services to you, we will notify you about how long we will keep your data for when we close your matter with us.

We maintain a schedule which dictates how long we keep documents for.  Our document retention schedule applies dates that meet a legal requirement, reflect limitation periods for action following completion of a legal transaction or reflect good business practice.

Once the applicable retention period expires, unless we are legally required to keep the data longer, or there are important and justifiable reasons why we should keep it, we will securely delete/destroy the data.

Your rights as a data subject

As a data subject, you have the following rights in relation to your personal data processed by us:

  • To be informed about how your data is handled;
  • To gain access to your personal data;
  • To have errors or inaccuracies in your data changed;
  • To have your personal data erased, in limited circumstances;
  • To object to the processing of your personal data for marketing purposes or when the processing is based on the public interest or other legitimate interests;
  • To restrict the processing of your personal data (subject to certain conditions);
  • To obtain a copy of some of your data in a commonly used electronic form (subject to certain conditions);
  • Not be subject to ‘automated processing’ (often referred to as ‘profiling’).

Withdrawing consent

If we are relying on your consent to process your data, you may withdraw your consent at any time.  Please note if you do this during a transaction that we are dealing with for you, this will bring the matter to a halt.

Complaints and Questions

If you have a complaint or question about our use of your personal data, please contact in the first instance our Privacy Manager (details on page 1.)

Complaints to the Information Commissioner

You have a right to complain to the Information Commissioner’s Office (ICO) about the way in which we process your personal data. You can make a complaint on the ICO’s website https://ico.org.uk.

Cookie Policy

What are cookies?

A cookie is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser that track, save and store information about the user’s interactions of the website.

This allows a website, through its server to provide the user with a tailored experience within the website.

How does this website use cookies?

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics with uses cookies to track visitor usage.

The software will save a cookie to your computer through your web browser to track and monitor your engagement with the website. This will not store, save or collect any personal information about you.

If you would like to learn more about cookies and how to manage or delete them, please visit https://www.aboutcookies.org/